Property management fees are typically outlined in a formal agreement between the landlord and the property management company. These fees are contractually defined based on the scope of services provided, which may include tenant placement, rent collection, property maintenance, legal compliance, and portfolio management.

In most cases, the management fee is automatically deducted from the monthly rental income before the remaining balance is transferred to the landlord. This process is designed to ensure seamless financial management, eliminating the need for separate transactions by the landlord.

For those enrolled in a guaranteed rent scheme, the management fee is often waived, depending on the terms of the chosen service package. Under this structure, landlords receive consistent monthly rent payments regardless of tenant occupancy or arrears.

At Safe & Secure Homes, we have emergency contractors available to address urgent issues such as burst pipes, electrical failures, and structural hazards. In accordance with landlord responsibilities under housing regulations, all emergency repairs are prioritized to ensure tenant safety and property integrity.

At Safe & Secure Homes, the cost of repairs and maintenance is primarily the landlord’s responsibility, except in cases where damage results from tenant negligence or misuse.

• Routine Repairs: Before proceeding with any non-urgent repairs, we will seek approval from the landlord to ensure full transparency regarding costs. Once approved, repairs are carried out by our network of trusted contractors, and expenses are deducted from the landlord’s account or maintenance reserve.
• Emergency & Hazardous Repairs: If an issue poses an immediate risk to health, safety, or property integrity, we will act without prior approval to address the matter urgently. This includes severe plumbing failures, electrical faults, or structural hazards. In such cases, the landlord remains responsible for the cost, as ensuring tenant safety and property compliance is a legal obligation.
• Tenant Responsibility: If damage is due to tenant misuse or accidental harm, they may be liable for repair costs in accordance with the tenancy agreement. Tenants are expected to report issues promptly to prevent further deterioration.

For a detailed breakdown of repair policies, financial obligations, and emergency procedures, landlords can refer to their management agreement or consult our team for further clarification.

Under UK tenancy law, landlords are legally required to protect a tenant’s security deposit in a government-approved deposit protection scheme. At Safe & Secure Homes Ltd, all deposits are securely held in one of the following regulated schemes, ensuring compliance with legal requirements and safeguarding tenant funds:

• Deposit Protection Service (DPS)
• MyDeposits
• Tenancy Deposit Scheme (TDS)

These schemes ensure that the deposit remains protected and fairly managed, preventing misuse or improper withholding. The deposit can only be used for lawful deductions, such as unpaid rent, property damage beyond reasonable wear and tear, or breaches of the tenancy agreement.

At the end of the tenancy, the deposit will be returned in full or adjusted based on any legitimate deductions, with tenants having the right to dispute any charges through the deposit scheme’s resolution process.

If a tenant fails to make their rent payment, our team will promptly contact the tenant to assess the situation and determine the reason for non-payment. We will attempt to resolve the issue as quickly as possible. If the problem cannot be rectified swiftly, we will provide expert guidance on the best legal and practical steps to take. This may involve formal reminders, mediation, or legal action depending on the circumstances.

However, if you are enrolled in our guaranteed rental scheme, you do not need to worry about missed payments. Regardless of whether tenants fail to pay rent, you will continue to receive your rental income, as we take full responsibility for managing non-paying tenants within this arrangement.

Yes, a comprehensive and legally binding tenancy agreement will be drafted in accordance with your specifications, ensuring compliance with relevant housing laws and contractual obligations. We utilize DocuSign, allowing both parties to sign electronically, ensuring efficiency, security, and a clear audit trail for legal purposes.

However, if you are enrolled in our Guaranteed Rental Scheme, your contractual agreement is not with the tenant but with Safe & Secure Homes Ltd. In this case, you will receive a tenancy agreement directly from us, outlining the terms of the arrangement. This agreement will be digitally executed via DocuSign for your convenience and legal protection.

We sincerely regret that you are experiencing a maintenance issue. To ensure the fastest resolution, please follow the steps below:

🔹 Online Maintenance Request:
For the most efficient response, please submit your request via our maintenance portal:
Submit a Maintenance Request

🔹 Contact Us Directly:

• Email:info@scshomes.co.uk
• Office Phone:0208 286 0003

🔹 Emergency & Out-of-Hours Assistance:
For urgent issues that require immediate attention outside of office hours, please contact our emergency support line at 07535 929 816.

⚠️ Important Notice:
If your request is not an emergency and falls within regular office hours, you will be directed to our maintenance portal or standard contact numbers. Please only use the emergency line for urgent out-of-hours repairs.

Requesting a Property Valuation

At Safe & Secure Homes Ltd, we offer comprehensive property valuations tailored to your rental property’s location, condition, and market demand.

To arrange a valuation:
📞 Call us: 0208 286 0003
📧 Email us: info@scshomes.co.uk
🌐 Visit our website: www.scshomes.co.uk

Our valuation experts will assess key factors such as rental yield, local market trends, and tenant demand, providing you with an accurate and competitive rental estimate.

Guaranteed rent is a scheme in which a landlord receives a fixed, agreed-upon rental payment each month—regardless of whether the property is occupied or the tenant fails to pay rent. It provides financial stability and removes the risk of rental void periods or arrears.

How It Works:

1. Agreement with Safe & Secure Homes Ltd

• The landlord enters into a contract with Safe & Secure Homes Ltd, a guaranteed rent provider.
• Safe & Secure Homes Ltd takes full responsibility for rent payments, property management, and tenant placement.
  
  2. Fixed Monthly Payments
• The landlord is paid a set amount each month, regardless of tenant circumstances.
• Payments are directly made by Safe & Secure Homes Ltd, rather than relying on tenants.
  
  3. Property Management & Maintenance
• Safe & Secure Homes Ltd handles tenant issues, rent collection, and maintenance, ensuring the property is well-managed.
• Landlords experience minimal involvement, making the process hands-free.
  
  4. Legal & Compliance Considerations

• Safe & Secure Homes Ltd ensures compliance with tenancy laws, licensing, and safety regulations.
• In the event of tenant arrears or eviction, the landlord remains financially unaffected.

Benefits of Guaranteed Rent:

✔ Reliable income – Rent is paid on time, every month.
✔ No tenant hassle – Safe & Secure Homes Ltd manages all tenant-related concerns.
✔ Reduced risk – No financial exposure due to vacant periods or arrears.
✔ Hands-free management – Minimal landlord involvement required.

Want More Information?

📞 Call us: 0208 286 0003
📧 Email us: info@scshomes.co.uk
🌐 Visit our website: www.scshomes.co.uk